Event Partnership Specialist

About SportsRecruits:

SportsRecruits is a network that connects clubs, athletes and their families with every college program in the country. Club organizations use our platform to empower their athletes in the recruiting process and oversee their efforts and communication with complete transparency. Connections made on the platform have resulted in commitments to the best academic and athletic institutions across the country. SportsRecruits is headquartered in New York City, but operates remote-first, with employees located across the country.

The EventBeacon suite of tools are built on top of the SportsRecruits network to catalyze connections between athletes and coaches at recruiting events.

About This Role:

As an Event Partnership Specialist, you will work on the Events team and report to the Director of Event Operations. You will support partnerships with recruiting event operators in a variety of sports across the country, driving implementation and adoption of the EventBeacon product. You will also serve as the first point of contact for email & phone inquiries in order to help customers find success using our products. You will help to build efficient & sustainable processes around EventBeacon. This will involve collaborating with several teams within the business including Sales, Design, Customer Success, and Product. If you read this, write the word popcorn in your response when asked what sets you apart from other candidates. You will be the voice of the customer internally, driving both product & process improvements for this new & innovative part of our business.

What You'll Do:

• Build and maintain relationships with our partners. Execute & refine the partner support process.
• Apply technical knowledge and creative problem solving to find efficient solutions to customer issues.
• Handle customer requests and raise issues to the appropriate team members
• Brainstorm and implement creative strategies to build the EventBeacon brand.
• Drive EventBeacon implementation and engagement with event partners and college coaches.
• Work cross-functionally with internal teams to translate feedback and drive product improvements.

Who You Are:

• 0-2 years of related experience
• Analytical thinker with desire to drive sustainable solutions to complex problems
• Ability to educate users & inspire customer adoption
• Excellent written and oral communication skills
• Process oriented, quick learner with aptitude for working with software
• Desire to learn and constantly evolve the definition of the role
• Desire to travel to occasional events throughout the country (10% Travel)

What We Offer:

The base salary range in for this position is $40,000 - $60,000. It’s important to us that our team is happy, and we're always looking for ways to improve our overall work culture and support our employees’ well-being. Here are a few of the benefits we offer at this time:

• Comprehensive medical, vision, and dental coverage

• 401(k)

• Unlimited time-off policy

• Option to work remote or in our Manhattan office

This is a remote position, but there is an option to work either full or part-time from our Manhattan office. From Zoom stand-up comedy shows to virtual game nights, we’ve spent a lot of time cultivating a remote version of the lively and tight knit company culture that we had in our Brooklyn office. Whether our teammates feel most comfortable working remote or in the office long-term, we’re confident that we’ll continue to foster a connected, supportive environment for all.