SportsRecruits is a platform that provides clubs, student-athletes and their families access to every college coach in the country. Club and high school organizations use our platform to empower their student-athletes in the recruiting process and oversee their efforts and communication with complete transparency. Connections made on the platform have resulted in commitments to the best academic and athletic institutions across the country. SportsRecruits is privately held and headquartered in Brooklyn, NY.
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About the Position
As a member of the Customer Success team, you will work directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unlock the power of the SportsRecruits platform.
As a Customer Success Specialist, you’ll serve as the first point of contact for telephone, email and live chat inquiries in order to help customers achieve their goals on the SportsRecruits platform. You will work closely with our club and high school customers to assist in the on-boarding and implementation process. This position will also play a role in assisting in the logistical planning and execution of partnerships with showcases and tournaments (creating event schedules, arranging contractors, providing onsite support, etc). The person to best fit this position is an effective and positive communicator, a team player, and capable of breaking down complex challenges into simple solutions.